One of our core values is Ever-Forward and I think that the PeerAssist system is one of the things we are doing to stay ever-forward and be on the pinnacle of technology. A lot of people are stuck in the past when it comes to tickets. Other people are using other systems too, but DPR is always trying new things and trying to be better to be more efficient, save time, save money - and PeerAssist is an example of us trying to do that.

William Clarke, Project Engineer, DPR

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My name is William Clarke, I’m the Project engineer for a self-perform work section of DPR Construction. Which is a GC and a self-performing contractor. I’m on the drywall and framing side of the business. So, we have our own crew, pretty much a subcontractor inside of a GC. We are using PeerAssist as a means of tracking ticket work, change orders, and we are sending this through to our own general contractor. So, this was actually the perfect system for us to be using because it helps us track stuff and it’s easy enough to talk to the contractor and work together using the system.  

DPR Construction is all over the country, we are in the Southeast side, pretty much from Raleigh, NC all the way down to South Florida. I’m located in Tampa.  

How was DPR handling extra work before? 

When I first started 3 years ago up until the point we started with PeerAssist, we were using the paper method, and then we started to switch to some other basic ticket forms. We had created our own forms essentially the same as the paper option.  You just have your work counted by hours, you write down the description of the work, you turn that in and get that signed and then you create your own PDF form that you can send to the contractor or whoever needs to approve it. We input it into our CMiC construction ERP, which we still have to do. That’s the system software we use as a company. This is kind of extra work for us because you use a piece of paper, you are getting that signed, and then you create your own form, and everybody had different forms. There was no way to track it in the middle and the tracking just wasn’t great.  This is how it was prior to PeerAssist. 

With PeerAssist, It’s about organization and efficiency. Having all your tickets in one place where anybody can look at all the tickets that the foreman on site has made and I can see everything that is going on, and I can ask him questions that I could have never asked him unless I was onsite looking through papers. I can see it all in one platform and I can do a lot of work in the PeerAssist system that I could have never done before.  Before it was all up to the foreman. Using PeerAssist has been great.

Adding the pricing in and being able to compare that price and make sure we put the material in, just makes it easier and less likely for items to be missed. Everything about it is very consistent, makes it easy, there is not a lot of math going on, and there is not a lot of work going on. It’s just easy.  

 

Time Saved Using PeerAssist?

There are some projects where we get to use PeerAssist a lot and we are saving 3+ hours a week.  Some weeks are 3 hours and others are much more.  

 

T&M Tickets Each Year: 

200 tickets each year - just Tampa division.  

 

Favorite features:  

  1. Electronic Signature: Getting the contractor to sign to verify hours, it’s very necessary for us. They ask for that specifically. So, the fact that we can do that is good.  

  2. Adding Hours & Material in the field: On the iPad is very helpful because even if I’m going in on the back end and the ticket is just about done and I’m cleaning things up, the fact that he already wrote everything that he needed to write and I know exactly what happened, that just makes it easy. 

  3. The COR letter that it creates: We can just use that format to send it in and it’s professional looking.  

 

Experience with Support: 

Really good!  I don’t have a hard time getting in contact with anybody. Every app has a problem occasionally and any time I call, it's been very easy getting a question or issue handled through email or phone and they solve any issue pretty fast.  

 

Onboarding Experience:  

We had an individual who was always up to date with the new systems, and he found out through social media and acquaintances. We got set up, the onboarding was pretty easy. It was pretty much me and a few colleagues learning it ourselves and then us teaching it to the foreman. Then we would also put 10 foremen or lead man guys into a meeting room in-house and someone from PeerAssist gave a field training. We kept getting better at it. Now that we have been using it for a year everybody is good at it. It’s our new normal.  

 

Things he would like us to highlight in the Case Study about DPR: 

One of our core values is Ever-Forward and I think that the PeerAssist system is one of the things we are doing to stay ever-forward and be on the pinnacle of technology. A lot of people are stuck in the past when it comes to tickets. Other people are using other systems too, but DPR is always trying new things and trying to be better to be more efficient, save time, save money - and PeerAssist is an example of us trying to do that.